Refund policy

Return & Refund Policy (Versión Final Protectiva)

1. Final Sale Policy (No Standard Returns)

Due to the nature of our supplier and distribution agreements, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, or ordering incorrect sizes/colors. Please review your order carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Items

Your satisfaction is important to us. If your item arrives damaged, defective, or if you received the wrong product, you are eligible for a replacement or a full refund.

  • Notification Window: You must contact us within 48 hours of delivery.

  • Proof Required: Please email us at [Tu Correo de Soporte] with your Order Number, clear photos, or a short video of the damaged item and a picture of the shipping label on the package.

  • Resolution: Once verified with our supplier, we will send a replacement at no additional cost or process a full refund to your original payment method.

3. Non-Returnable Items

The following items cannot be returned or refunded under any circumstances:

  • Physical items marked as Non-Returnable / Final Sale.

  • Digital products (e-books, downloadable guides, software) once delivered/accessed.

  • Items damaged through normal wear and tear or user misuse.

4. Order Cancellations

Orders enter processing immediately upon placement. If you wish to cancel an order, you must contact us within 1 hour of purchase. Once an order has been processed or shipped by the supplier, it cannot be canceled or modified.